HIPAA Notice of Privacy Practices

BioScrip, Inc.
Privacy Office
1600 Broadway, Suite 700
Denver, CO 80202
Email: privacy.office@bioscrip.com
Phone: (844)220-9800
Notice of Privacy Practices
Your Rights
When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.
Get an electronic or paper copy of your medical record
  • You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Ask us how to do this.
  • We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.
Ask us to correct your medical record
  • You can ask us to correct health information about you that you think is incorrect or incomplete. Ask us how to do this.
  • We may say "no" to your request, but we'll tell you why in writing within 60 days.
Request confidential communications
  • You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address
  • We will say "yes" to all reasonable requests.
Ask us to limit what we use or share
  • You can ask us not to use or share certain health information for treatment, payment, or our operations.
  • If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer.
  • We will say "yes" unless a law requires us to share that information. Otherwise, we are not required to agree to your request, and we may say "no" if it would affect your care.
Get a list of people or organizations with whom we have shared your information
  • You can ask for a list (accounting) of the times we've shared your health information for six years prior to the date you ask, who we shared it with, and why.
  • We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We'll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months.
Get a copy of this privacy notice
  • You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.
  • If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.
  • We will make sure the person has this authority and can act for you before we take any action.
File a complaint if you feel your rights were violated
  • If you feel we have violated your rights, you can complain by contacting our Privacy Office, which is listed on page 1.
  • You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/
  • We will not retaliate against you for filing a complaint
Your Choices
For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us.
To others involved in your care
  • We will share information with your family, relatives, friends, or others you identify who are involved with your health care or your health care bills, unless you object.
  • Share information in a disaster relief situation.

  • If you are not able to tell us your preference, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.
In these cases we never share your information unless you give us written permission:
  • Most uses and sharing of your health information for marketing purposes
  • Sale of your information
  • Most sharing of psychotherapy notes, if we have any
  • At this time, BioScrip does not engage in any fundraising. In the future, if we do, you can tell us not to contact you again.
Our Uses and Disclosures
How do we typically use or share your health information? We typically use or share your health information to treat you, for our operations and for payment purposes. We have provided you with some specific examples, but not every way we use or share your health information in these ways is listed here.
Treat you
  • We can use your health information and share it, electronically or otherwise, with other professionals who are treating you. If you are younger than 18, we may release your health information to your parents or legal guardians.
Example: Our pharmacists and nurses talk to your doctor or with a case manager about your prescriptions and care. We may use paper, verbal or electronic systems to share your health information.
Run our organization
  • We can use and share your health information to run our business, improve your care, contact you when necessary and for other purposes allowed by law.
Example: We use health information about you to improve our quality. We may send you appointment or refill reminders.
Bill for your services
  • We can use and share your health information to bill and get payment from health plans or other entities.
Example: We give information about you to your health insurance plan so it will pay for your services.
How else can we use or share your health information? We are allowed or required to share your information in other ways – usually in ways that contribute to the public good, such as public health and research. We generally have to meet certain conditions in the law before we can share your information for these purposes. For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html
Help with public health and safety issues We can share health information about you for certain situations such as:
  • Preventing disease
  • Helping with product recalls
  • Reporting adverse reactions to medications
  • Reporting suspected abuse, neglect, or domestic violence
  • Preventing or reducing a serious threat to anyone's health or safety
Do research
Comply with the law
  • We can use or share your information for health research.
  • We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we're complying with federal privacy law.
Respond to organ and tissue donation requests
  • We can share health information about you with organ procurement organizations.
Work with a medical examiner or funeral director
  • We can share health information with a coroner, medical examiner, or funeral director when an individual dies.
Address workers' compensation, law enforcement, and other government requests We can use or share health information about you:
  • For workers' compensation claims.
  • For law enforcement purposes or with a law enforcement official or to a correctional institution.
  • With health oversight agencies for activities authorized by law.
  • For special government functions such as military, national security, and presidential protective services.
Respond to lawsuits and legal actions
  • We can share health information about you in response to a court or administrative order, or in response to a subpoena.
Engage others to assist in your care and our business
  • At times we may use the services of outside contractors to perform some of our operations. Accountants and software vendors are two examples. We will require any outside contractor to use, share and protect your health information as we do.
Use de-identified information
  • We may use your health information after we remove any references to your identity to create a file that we can share for research or other purposes as permitted by law.
State Laws
BioScrip provides services in many different states. Your state may have privacy laws which provide greater limits on how we share your information. An example is a law that requires us to get your written permission to share certain kinds of records. More detailed information on these state laws can be found on our website at: http://www.bioscrip.com/state-notice-of-privacy-information
Our Responsibilities
  • We are required by law to maintain the privacy and security of your protected health information.
  • We must follow the duties and privacy practices described in this notice and give you a copy of it.
  • We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind.
  • We will let you know promptly if a breach occurs that compromises the privacy or security of your information.
For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html
Changes to the Terms of This Notice
We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, in our office, and on our web site.
Effective date of this notice: September 9, 2016
This Notice of Privacy Practices applies to the following affiliated entities:
BioScrip Infusion Services
BioScrip Nursing Services
BioScrip Pharmacy (NY), Inc.
BioScrip Pharmacy Services
CarePoint Partners
East Goshen Pharmacy
HomeChoice Partners
Home Solutions
Home Solutions, A BioScrip Company
Infusion Partners
Infusion Partners of Brunswick
Infusion Partners of Lexington
Infusion Partners of Melbourne
Infusion Solutions
InfuScience South Carolina
New England Home Therapies (NEHT)
Option Health
Professional Home Care Services (PHCS)
Wilcox Home Infusion
Wilcox Medical

[block] BioScrip Subsidiaries Title Front

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